The Importance of Routine Maintenance near Perrysburg, OH
Testimonials
“ This was a GREAT car buying experience. I bought a new car mostly over the internet and phone calls. Rick, my salesperson, was responsive to all my questions. The F&I person was clear on my options for a service contract and the terms of financing before I came to the dealership to sign the papers and pick up my Land Cruiser. I never felt any pressure either!! Thank you!! ”
“ Worked with Cesar in looking for a Grand Highlander. His communication and customer service was great! ”
“ Great experience with Thayer, specifically with Marissa who went the extra mile to close the deal. Had a great experience and will recommend to others. Thanks again ”
“ Todd Grimes provided us with excellent service! He assisted us with the purchase of our daughter's first car and we could not be more delighted with how we were treated- he eve filled up the gas tank! ”
“ I have owned 2 Prius cars in the last 16 years and have taken them back to Thayer for service. I have had great service and and kindness above and beyond the call of duty. I had a problem that needed immediate attention and had to take it out of town for medical care the next morning. Since I was working and not able to get to Thayer until just after closing, the head tech stayed until I could get there and got me safely on the road. I have never forgotten. Thanks Thayer! You have been GREAT! ”
“ Similarly excellent and simple experience here to the one I had at Thayer Honda that led me here to begin with. Came for a VIN inspection on my Toyota Tacoma, was in & out in 5 minutes and just paid $5. Clean, easy to access dealership. Thank you! ”
“ I had a nail in a new tire that was not repairable. Thayer Toyota said the tire was still under the new tire warranty and replaced it! Great service every time ”
“ I was not looking forward to car shopping because of all the paperwork, questions, decisions, smarmy salespeople, etc. Not to worry. We went to Thayer Toyota and met the best salesperson ever! His name is Cesar and he is the nicest, well mannered, knowledgeable person. Drove the car one day and brought it home the same day we purchased it. Cesar made everything go smoothly. Because we had bought several cars from Thayer we got a good trade in price and a good discount. We are very happy with our new Crown Insignia hybrid. Thanks Cesar!! ”
“ Took my 2022 toyota tundra in for engine replacement per the recall notifacation i got in the mail. Called on a thursday and they hsd me scheduled to drop it off the following monday. They put me in a 2025 Toyota sienna van as a loaner while mine was being serviced. A week later they call and say all done so i head up there. Cindi was the service advisor and she was just fantastic!!. I gave cindi a 100.00 tip to pass along to the technician that serviced my truck...At 1st she was reluctant to take it but i insisted. A few minutes later Chuck( the tech) came into her office and gave me the tip back(after being in the business 48 years and owning my own shop for the last 28 years of that ) i know service techs dont get paid in full for warranty work. It calls for less labor time and thats how those guys put food on the table to feed their families. I insisted and stuffed it back into his pocket. Again he gave it back and said he just dont feel right taking it. "I've done a few of those and beat book time so i did alright anyways". The professionalism and integrity by these two was incedible...nobody knows better than i in todays world it is more than difficult to take care of the general public and i just wanted to spend a minute and say i am more than pleased with the service i've gotten after multiple visits.Thanks again Cindi and Chuck(and the rest of the toyota service staff) and i hope you get special recognition from mr. Thayer himself. Thanks again, Tom ”
“ Cesar was exceptional! He was amazingly friendly and knowledgeable on the multiple cars we looked at/asked about. We told him we would be looking at multiple dealerships that day and he had contacts at them and had called to let them know we were coming and what we were planning to look at. Above and beyond amazing customer service! ”
“ Cyndi was so so helpful with my car troubles! I can always count on the Toyota/Chevy dealerships with phenomenal service provided from big to small troubles! Highly recommend you take your car here for your servicing!! ”
“ I reviewed Thayer Toyota in Bowling Green three years ago as having great customer service. I decided that after three more years of excellence, I needed to revisit and update my review. I want to mention the apparent competence of the unseen and thus unidentified mechanics who've done excellent work over the years on my automobile (that is now a senior citizen like me), but I especially want to praise the front-line guys with whom I speak to make my appointment and who discuss with me and coordinate my car's inspection and work to be performed. Tom and Brian are among the nicest people I do business with, and I actually enjoy our interactions. I wouldn't consider taking my car anywhere else for service, and it's due to the phenomenal customer service delivered by a great staff. Had another phenomenal service performed January 15, 2025! After a battery failure, Brian worked me into a full schedule, fully honored my battery's warranty, and did so in a timely, professional, and friendly manner. Best dealership and staff in my many decades of Toyota ownership! ”
“ After traveling to every corner of Ohio we ended up finding an excellent deal on a spotless Toyota Sienna here. We worked with Rick, remotely, for a truly seamless buy. Finally able to travel with all my kiddos in one vehicle. Thank you! ”
“ I purchased a 2024 Toyota Corolla Cross Hybrid SE, and l was pleased by the entire experience. Because of global supply chain issues, it was a challenge to keep any hybrid by any producer on the lot, and there was a bit of a wait to order one. Rick Osborn was my salesperson, and he was wonderful during the entire process. He answered every question l had, and if by some chance he didn’t know the answer, he researched it and got back to me quickly. He was helpful, patient, knowledgeable, and completely transparent about the entire process. He reached out to me regularly to apprise me of the arrival of the car, and kept an open line of communication. I would not hesitate to purchase another car with Rick Osborn, and l look forward to doing business with him in the future. ”
“ Tom S. was great. Very easy service experience.. ”
“ Always great service with a super friendly staff!!👍🏼 ”
“ Marisa was wonderful at explaining every feature of our new Highlander! We would definitely choose her again as our salesperson! ”
“ We bought a pre-owned truck here. Our sales person Christi was great. She kept us in the loop and always responded promptly even when she wasn't at work. They were honest and the prices were fair and they kept to the advertised online price. We drove here from NY, the process to finalize the sale was quick and painless Mike the finance manager was efficient and thorough as well. The deal and service was good enough that I would drive here again without question. Thanks Christi, Mike, and Thayer Toyota! ”
“ After my engine died, I was in a pinch to find something reliable that would last me for years. Cesar Vilchez at Thayer was incredibly helpful in this process, he not only made me feel comfortable with the options I was looking at, but gave me actual advice beyond just a sales push. I ended up with a 2018 Corolla and absolutely love it! I can’t recommend Thayer enough, great dealership and friendly people. If you’re lucky enough to have Cesar as your salesman, regardless of your choice you won’t leave the dealership with any doubts. Thanks! ”
“ Easy & very professional staff. The salesman wasn’t pushy like i have been approached at other dealerships. Cesar Vilchez was the salesman i dealt with and he helped me find the family vehicle. 5star ”
“ My family and I have purchased multiple vehicles from this place. They have the small town feel and care that’s difficult to find these days. Cesar was extra patient with us and took care of our exact needs. Very friendly and professional, don’t waste your time anywhere else, go to Thayer Toyota and ask for Cesar! ”
“ Cesar helped me find the vehicle that I wanted. The entire experience was smooth and stress free. I’m looking forward to getting my new trade in! ”
“ I worked with Cesar Vilchez in new car sale. He was very knowledgeable answered all my questions and went above and beyond to help me. ”
“ Cesar was great and got me a good deal on my 4runner and my lexus ”
“ I haven't purchased a car from a lot in about 10 years. Cesar helped make this process quick and easy, and helped us find a great vehicle that fit our budget. ”
“ LOVE the car I bought there but brought it in to fix the seat my boyfriend broke they did an amazing job doing that, but I had an airleak in my tire and they tried to tell me the tire pressure sensor needed replaced when it didn't need replaced, I just got the tire fixed for free. Then I brought it in for an oil change early on accident they discounted the oil change but told me I'd need my brakes replaced by winter so I called around winter and talked to someone else and she looked at my report and said they're fine and I just got them looked at again and someone else said they're fine...not a big fan of their mechanics they do great work but don't let them tell you what's wrong with the car, you have to tell them. ”
“ My son brought in our Toyota Prius for service. The service manager assessed it and advised not fixing it due to the price. Thayer sales said they'd purchase it for less than the cost of the service assessment, but I agreed to it. A few months later, I got a bill from the Florida SunPass department that a car with my license plate drove their toll roads and now I have to pay those tolls. Thayer did not destroy my license plate. ”
“ Purchased my car from here, had many services done, but now they suddenly decided to not commit to the time they told me and did not call me to tell me anything had change. They told me 2:30 would be fine, then called at 2 asked for an update and told me it would be 5. Apparently they decided to just work on something else, and leave mine and not tell me at all. I did not give them one star because previously everything has been fine but today was a comedy of errors. I'll probably end up going to a Toledo Toyota Dealership moving forward. ”
“ Big fan of my Toyota, and I’ll stick with Thayer—but that’s **despite** their service center experience, not **because** of it. Walked in—ghost town. Set the stopwatch on my phone: **4 minutes** before someone finally walked in to help me. And because there was only **one** person working, the phone rang endlessly in the background while I got checked in. Not exactly a welcoming first impression. Then, in the waiting room, a service rep came in calling for "Tony." There were only **four** of us in the room, so not many people to keep track of. After repeatedly calling Tony’s name with no response, another customer finally suggested, “He’s not in here—maybe try giving him a call?” Maybe my standards are too high, but **recognizing customers' faces and names seems like a basic expectation** for a service rep. And then there’s the coffee. A **burnt, stale** brew from a Bunn coffee maker. I don’t usually use creamer, but I was desperate to make it drinkable. The only option? **Powdered creamer.** No stirring sticks, so I had to awkwardly swirl it around, trying not to burn my fingers. Just took my first sip—**it’s lukewarm.** Perfect. Maybe **Bondes Ford has spoiled me.** They have **custom coffee machines, private work cubicles, a fridge stocked with waters,** and an ambiance that almost makes me *excited* to get my car serviced. Ford even **picks up and drops off my car from my house for free**—so I don’t even have to take advantage of their nice lounge. **Thayer, step it up.** The bar has been raised, and I hope you rise to the occasion. ”
“ I made a 2:00 O'clock appointment for an oil and had to wait over 2hrs for my car to be finished. No apology, no nothing...very poor customer service. Associate made lots of excuses. This happens to lot of their customers. My wife has had the same experience. Everyone I work with that has done business with them has had the same experience. Even their sales staff personal are rude while you shop their lot inventory. They do not like "just looking ". Very bad service... I'd been better off to go to Belle tire and only wait an hour...if that. I do not recommend this dealership for anything. Ol' man Thayer would be pissed if he knew this was going on.....or maybe not...😕 ”
“ 0 STARS!!!!!! DO NOT DO BUSINESS AT THIS DEALERSHIP!!!!!! I had a contract for a used car and they sold the car I had ALREADY WIRED MONEY OVER FOR!!!!!! Completely SCREWED ME! Do not TRUST THESE PEOPLE!!!!!! ”
“ If it were up to me, I would give them zero stars. We dropped off a car for service with Brian and they held it for two days with no updates through their service portal. Their phones were also down when we were attempting to get an update. Not until we told Brian that our plans changed and we wanted to pick up the car the next day that we finally got some progress. At that point we just wanted to pick up the car, so we texted them the morning after through their service number and let them know. After business hours started, they let us know that miraculously they had actually already started completing the diagnostic while their app showed that it wasn’t even in progress the day before. They took our money for a total diagnostic without completing the job- our car was misfiring and we needed to know what specific coil was the issue. Brian and the rest of the team were unprofessional and rude, making us pay for essentially a computer plug in session that told us nothing specific and Autozone would do for free. A total waste of time and money, would highly recommend going elsewhere. ”
“ Took my Prius in for a check engine diagnostic. Rep. told me the 12 V died in the shop and I had to buy a new one to finish the diagnosis. I called BS, took the car to an honest mech who said I had over 2 yrs earranty left and the battery was fine. Honest mech said he sees this scam all the time, Thayer must be desparate, they used to be good. NO MORE! ”
“ I have only used their service department and have always been a smooth transaction. ”