“ Went here for service. Was professional and courteous. Work was done quickly and bill was not lethal. I'd return ”

“ On the morning of April 2, 2026, our 2025 Toyota RAV4 hybrid the “Check Engine” light went on when we started our car. We had driven from Chicago to Bowling Green the previous day and were returning to Chicago. We called Thayer Toyota to ask what we should do, and we...View More ”

“ This was a smart move on my part by doing business with these guys they are 100% professional no funny business no razzle-dazzle answers completely 100% square business. ”

“ My son bought a car from one of the nicest sales man Cesar vilchez thank so much. ”

“ I have only used their service department and have always been a smooth transaction. ”

“ This was a GREAT car buying experience. I bought a new car mostly over the internet and phone calls. Rick, my salesperson, was responsive to all my questions. The F&I person was clear on my options for a service contract and the terms of financing before I came to the...View More ”

“ Worked with Cesar in looking for a Grand Highlander. His communication and customer service was great! ”

“ Great experience with Thayer, specifically with Marissa who went the extra mile to close the deal. Had a great experience and will recommend to others. Thanks again ”

“ Todd Grimes provided us with excellent service! He assisted us with the purchase of our daughter's first car and we could not be more delighted with how we were treated- he eve filled up the gas tank! ”

“ I have owned 2 Prius cars in the last 16 years and have taken them back to Thayer for service. I have had great service and and kindness above and beyond the call of duty. I had a problem that needed immediate attention and had to take it out of town for medical care the...View More ”

“ Similarly excellent and simple experience here to the one I had at Thayer Honda that led me here to begin with. Came for a VIN inspection on my Toyota Tacoma, was in & out in 5 minutes and just paid $5. Clean, easy to access dealership. Thank you! ”

“ I had a nail in a new tire that was not repairable. Thayer Toyota said the tire was still under the new tire warranty and replaced it! Great service every time ”

“ I was not looking forward to car shopping because of all the paperwork, questions, decisions, smarmy salespeople, etc. Not to worry. We went to Thayer Toyota and met the best salesperson ever! His name is Cesar and he is the nicest, well mannered, knowledgeable person....View More ”

“ Took my 2022 toyota tundra in for engine replacement per the recall notifacation i got in the mail. Called on a thursday and they hsd me scheduled to drop it off the following monday. They put me in a 2025 Toyota sienna van as a loaner while mine was being serviced. A week...View More ”

“ Cesar was exceptional! He was amazingly friendly and knowledgeable on the multiple cars we looked at/asked about. We told him we would be looking at multiple dealerships that day and he had contacts at them and had called to let them know we were coming and what we were...View More ”

“ Cyndi was so so helpful with my car troubles! I can always count on the Toyota/Chevy dealerships with phenomenal service provided from big to small troubles! Highly recommend you take your car here for your servicing!! ”

“ I reviewed Thayer Toyota in Bowling Green three years ago as having great customer service. I decided that after three more years of excellence, I needed to revisit and update my review. I want to mention the apparent competence of the unseen and thus unidentified mechanics...View More ”

“ After traveling to every corner of Ohio we ended up finding an excellent deal on a spotless Toyota Sienna here. We worked with Rick, remotely, for a truly seamless buy. Finally able to travel with all my kiddos in one vehicle. Thank you! ”

“ I purchased a 2024 Toyota Corolla Cross Hybrid SE, and l was pleased by the entire experience. Because of global supply chain issues, it was a challenge to keep any hybrid by any producer on the lot, and there was a bit of a wait to order one. Rick Osborn was my...View More ”

“ Tom S. was great. Very easy service experience.. ”

“ Always great service with a super friendly staff!!👍🏼 ”

“ Marisa was wonderful at explaining every feature of our new Highlander! We would definitely choose her again as our salesperson! ”

“ LOVE the car I bought there but brought it in to fix the seat my boyfriend broke they did an amazing job doing that, but I had an airleak in my tire and they tried to tell me the tire pressure sensor needed replaced when it didn't need replaced, I just got the tire fixed...View More ”

“ First time customer came here for an oil change I have Toyota care on my 24 Toyota Corolla it's a work vehicle. And they tried to charge me $60 for a cabin air filter that was part of the routine maintenance of the Toyota Care plan I explain that to the service advisor and...View More ”

“ My son brought in our Toyota Prius for service. The service manager assessed it and advised not fixing it due to the price. Thayer sales said they'd purchase it for less than the cost of the service assessment, but I agreed to it. A few months later, I got a bill from the...View More ”

“ Purchased my car from here, had many services done, but now they suddenly decided to not commit to the time they told me and did not call me to tell me anything had change. They told me 2:30 would be fine, then called at 2 asked for an update and told me it would be 5....View More ”

“ Big fan of my Toyota, and I’ll stick with Thayer—but that’s **despite** their service center experience, not **because** of it. Walked in—ghost town. Set the stopwatch on my phone: **4 minutes** before someone finally walked in to help me. And because there was only...View More ”

“ I made a 2:00 O'clock appointment for an oil and had to wait over 2hrs for my car to be finished. No apology, no nothing...very poor customer service. Associate made lots of excuses. This happens to lot of their customers. My wife has had the same experience. Everyone I...View More ”

“ 0 STARS!!!!!! DO NOT DO BUSINESS AT THIS DEALERSHIP!!!!!! I had a contract for a used car and they sold the car I had ALREADY WIRED MONEY OVER FOR!!!!!! Completely SCREWED ME! Do not TRUST THESE PEOPLE!!!!!! ”

“ If it were up to me, I would give them zero stars. We dropped off a car for service with Brian and they held it for two days with no updates through their service portal. Their phones were also down when we were attempting to get an update. Not until we told Brian that our...View More ”

“ Took my Prius in for a check engine diagnostic. Rep. told me the 12 V died in the shop and I had to buy a new one to finish the diagnosis. I called BS, took the car to an honest mech who said I had over 2 yrs earranty left and the battery was fine. Honest mech said he sees...View More ”