“ I have only used their service department and have always been a smooth transaction. ”

“ This was a GREAT car buying experience. I bought a new car mostly over the internet and phone calls. Rick, my salesperson, was responsive to all my questions. The F&I person was clear on my options for a service contract and the terms of financing before I came to the dealership to sign the papers and pick up my Land Cruiser. I never felt any pressure either!! Thank you!! ”

“ Worked with Cesar in looking for a Grand Highlander. His communication and customer service was great! ”

“ Great experience with Thayer, specifically with Marissa who went the extra mile to close the deal. Had a great experience and will recommend to others. Thanks again ”

“ Todd Grimes provided us with excellent service! He assisted us with the purchase of our daughter's first car and we could not be more delighted with how we were treated- he eve filled up the gas tank! ”

“ I have owned 2 Prius cars in the last 16 years and have taken them back to Thayer for service. I have had great service and and kindness above and beyond the call of duty. I had a problem that needed immediate attention and had to take it out of town for medical care the next morning. Since I was working and not able to get to Thayer until just after closing, the head tech stayed until I could get there and got me safely on the road. I have never forgotten. Thanks Thayer! You have been GREAT! ”

“ Similarly excellent and simple experience here to the one I had at Thayer Honda that led me here to begin with. Came for a VIN inspection on my Toyota Tacoma, was in & out in 5 minutes and just paid $5. Clean, easy to access dealership. Thank you! ”

“ I had a nail in a new tire that was not repairable. Thayer Toyota said the tire was still under the new tire warranty and replaced it! Great service every time ”

“ I was not looking forward to car shopping because of all the paperwork, questions, decisions, smarmy salespeople, etc. Not to worry. We went to Thayer Toyota and met the best salesperson ever! His name is Cesar and he is the nicest, well mannered, knowledgeable person. Drove the car one day and brought it home the same day we purchased it. Cesar made everything go smoothly. Because we had bought several cars from Thayer we got a good trade in price and a good discount. We are very happy with...View More ”

“ Took my 2022 toyota tundra in for engine replacement per the recall notifacation i got in the mail. Called on a thursday and they hsd me scheduled to drop it off the following monday. They put me in a 2025 Toyota sienna van as a loaner while mine was being serviced. A week later they call and say all done so i head up there. Cindi was the service advisor and she was just fantastic!!. I gave cindi a 100.00 tip to pass along to the technician that serviced my truck...At 1st she was reluctant to...View More ”

“ Cesar was exceptional! He was amazingly friendly and knowledgeable on the multiple cars we looked at/asked about. We told him we would be looking at multiple dealerships that day and he had contacts at them and had called to let them know we were coming and what we were planning to look at. Above and beyond amazing customer service! ”

“ Cyndi was so so helpful with my car troubles! I can always count on the Toyota/Chevy dealerships with phenomenal service provided from big to small troubles! Highly recommend you take your car here for your servicing!! ”

“ I reviewed Thayer Toyota in Bowling Green three years ago as having great customer service. I decided that after three more years of excellence, I needed to revisit and update my review. I want to mention the apparent competence of the unseen and thus unidentified mechanics who've done excellent work over the years on my automobile (that is now a senior citizen like me), but I especially want to praise the front-line guys with whom I speak to make my appointment and who discuss with me and...View More ”

“ After traveling to every corner of Ohio we ended up finding an excellent deal on a spotless Toyota Sienna here. We worked with Rick, remotely, for a truly seamless buy. Finally able to travel with all my kiddos in one vehicle. Thank you! ”

“ I purchased a 2024 Toyota Corolla Cross Hybrid SE, and l was pleased by the entire experience. Because of global supply chain issues, it was a challenge to keep any hybrid by any producer on the lot, and there was a bit of a wait to order one. Rick Osborn was my salesperson, and he was wonderful during the entire process. He answered every question l had, and if by some chance he didn’t know the answer, he researched it and got back to me quickly. He was helpful, patient, knowledgeable, and...View More ”

“ Tom S. was great. Very easy service experience.. ”

“ Always great service with a super friendly staff!!👍🏼 ”

“ Marisa was wonderful at explaining every feature of our new Highlander! We would definitely choose her again as our salesperson! ”

“ We bought a pre-owned truck here. Our sales person Christi was great. She kept us in the loop and always responded promptly even when she wasn't at work. They were honest and the prices were fair and they kept to the advertised online price. We drove here from NY, the process to finalize the sale was quick and painless Mike the finance manager was efficient and thorough as well. The deal and service was good enough that I would drive here again without question. Thanks Christi, Mike, and Thayer...View More ”

“ LOVE the car I bought there but brought it in to fix the seat my boyfriend broke they did an amazing job doing that, but I had an airleak in my tire and they tried to tell me the tire pressure sensor needed replaced when it didn't need replaced, I just got the tire fixed for free. Then I brought it in for an oil change early on accident they discounted the oil change but told me I'd need my brakes replaced by winter so I called around winter and talked to someone else and she looked at my...View More ”

“ First time customer came here for an oil change I have Toyota care on my 24 Toyota Corolla it's a work vehicle. And they tried to charge me $60 for a cabin air filter that was part of the routine maintenance of the Toyota Care plan I explain that to the service advisor and they were adamant about it wasn't Just had my oil change done at another Toyota dealership and it was replaced as well as my air filter with the Toyota Care plan. Dishonest business practices like this lose customers! ”

“ My son brought in our Toyota Prius for service. The service manager assessed it and advised not fixing it due to the price. Thayer sales said they'd purchase it for less than the cost of the service assessment, but I agreed to it. A few months later, I got a bill from the Florida SunPass department that a car with my license plate drove their toll roads and now I have to pay those tolls. Thayer did not destroy my license plate. ”

“ Purchased my car from here, had many services done, but now they suddenly decided to not commit to the time they told me and did not call me to tell me anything had change. They told me 2:30 would be fine, then called at 2 asked for an update and told me it would be 5. Apparently they decided to just work on something else, and leave mine and not tell me at all. I did not give them one star because previously everything has been fine but today was a comedy of errors. I'll probably end up going...View More ”

“ Big fan of my Toyota, and I’ll stick with Thayer—but that’s **despite** their service center experience, not **because** of it. Walked in—ghost town. Set the stopwatch on my phone: **4 minutes** before someone finally walked in to help me. And because there was only **one** person working, the phone rang endlessly in the background while I got checked in. Not exactly a welcoming first impression. Then, in the waiting room, a service rep came in calling for "Tony." There were only...View More ”

“ I made a 2:00 O'clock appointment for an oil and had to wait over 2hrs for my car to be finished. No apology, no nothing...very poor customer service. Associate made lots of excuses. This happens to lot of their customers. My wife has had the same experience. Everyone I work with that has done business with them has had the same experience. Even their sales staff personal are rude while you shop their lot inventory. They do not like "just looking ". Very bad service... I'd been better off to go...View More ”

“ 0 STARS!!!!!! DO NOT DO BUSINESS AT THIS DEALERSHIP!!!!!! I had a contract for a used car and they sold the car I had ALREADY WIRED MONEY OVER FOR!!!!!! Completely SCREWED ME! Do not TRUST THESE PEOPLE!!!!!! ”

“ If it were up to me, I would give them zero stars. We dropped off a car for service with Brian and they held it for two days with no updates through their service portal. Their phones were also down when we were attempting to get an update. Not until we told Brian that our plans changed and we wanted to pick up the car the next day that we finally got some progress. At that point we just wanted to pick up the car, so we texted them the morning after through their service number and let them...View More ”

“ Took my Prius in for a check engine diagnostic. Rep. told me the 12 V died in the shop and I had to buy a new one to finish the diagnosis. I called BS, took the car to an honest mech who said I had over 2 yrs earranty left and the battery was fine. Honest mech said he sees this scam all the time, Thayer must be desparate, they used to be good. NO MORE! ”